Privacy Policy

This Privacy Policy describes how Wings Over ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at wingsover-food.click, place orders through our platform, or otherwise interact with our food service business. We are committed to safeguarding your personal information and ensuring transparency about how we handle your data.

By accessing or using our website, placing an order, subscribing to our communications, or otherwise engaging with Wings Over, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

We operate in the United States and comply with all applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations.

1. Who We Are

Wings Over is a food service business operating through its digital platform at wingsover-food.click. We provide food ordering, delivery coordination, menu browsing, and related customer services. Our contact details for all privacy-related matters are as follows:

For all privacy-specific inquiries, data access requests, or concerns regarding your personal information, please contact us at [email protected]. We endeavor to respond to all privacy-related requests within thirty (30) calendar days.

2. Information We Collect

We collect various categories of information depending on how you interact with our website and services. The categories below describe the types of data we may collect from you, either directly, automatically, or through third parties.

2.1 Personal Information You Provide Directly

When you interact with Wings Over — whether by creating an account, placing a food order, completing a contact form, or subscribing to our marketing communications — you may voluntarily provide us with the following personal information:

• Identity Information: First name, last name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Account Credentials: Password and security questions (stored in encrypted form).
• Order Information: Food items ordered, special dietary instructions, order history, and preferences.
• Payment Information: Credit or debit card numbers, billing details, and transaction records. Please note that full payment card data is processed by our third-party payment processors and is not stored on our servers.
• Communications: Any messages, feedback, complaints, or inquiries you send us via email, contact forms, or customer support channels.
• Promotional Information: Your preferences and responses to surveys, promotions, or loyalty programs.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies, web beacons, pixels, log files, and similar tracking technologies. This automatically collected information includes:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, links clicked, time spent on pages, search queries entered on our site, referring URLs, and exit pages.
• Location Data: Approximate geographic location derived from your IP address, and, if you grant permission, precise geolocation data from your device to facilitate delivery services.
• Log Data: Server logs that record your activity on our website, including timestamps, errors encountered, and session data.
• Cookie and Tracking Data: Data collected through cookies and similar technologies as described in Section 8 of this policy.

2.3 Information From Third Parties

We may receive information about you from trusted third-party sources, which we combine with the information we collect directly. These sources include:

• Payment Processors: Transaction confirmation details and fraud prevention data from payment service providers such as Stripe or similar platforms.
• Analytics Providers: Behavioral analytics and website performance data from services such as Google Analytics.
• Social Media Platforms: If you log in through or connect your social media account (e.g., Facebook or Google), we may receive your name, email address, and profile picture from that platform, subject to your privacy settings on that platform.
• Marketing Partners: Contact and engagement information from advertising networks or email marketing platforms.
• Delivery Partners: Delivery status and logistics data from third-party delivery service providers.

3. How We Use Your Information

We use the information we collect for lawful business purposes, including to provide and improve our services, comply with legal obligations, and communicate with you. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To create and manage your customer account.
• To process payments and prevent fraudulent transactions.
• To send you order confirmations, receipts, updates, and delivery notifications.
• To handle returns, refunds, complaints, and customer support inquiries.

3.2 Website Operation and Improvement

• To operate, maintain, and improve our website and digital services.
• To monitor and analyze usage patterns and trends to enhance user experience.
• To diagnose technical problems, prevent errors, and ensure website security.
• To test new features, products, or services before broader rollout.

3.3 Marketing and Communications

• To send you promotional emails, special offers, new menu announcements, and marketing communications — but only where you have consented to receive them or where we have a legitimate interest in doing so.
• To personalize your experience on our website by displaying content and recommendations relevant to your preferences and order history.
• To serve targeted advertisements through third-party advertising networks, where permitted by law.
• To administer surveys, contests, and loyalty or rewards programs.

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from government authorities.
• To enforce our Terms of Service and other applicable policies.
• To protect the rights, property, and safety of Wings Over, our customers, employees, and the public.
• To detect, investigate, and prevent fraudulent activity, security breaches, or other harmful conduct.

3.5 Business Operations

• To maintain business records and financial accounts as required by law.
• To evaluate or conduct mergers, acquisitions, restructuring, or similar corporate transactions.
• To respond to investor or regulatory inquiries.

4. Legal Basis for Processing (Where Applicable)

Under applicable United States privacy laws, including the CCPA/CPRA, we rely on the following legal grounds to process your personal information:

• Contractual Necessity: Processing is necessary to fulfill your food order or provide a service you have requested.
• Legitimate Business Interests: We have a legitimate interest in operating, securing, and improving our business, provided those interests do not override your privacy rights.
• Your Consent: Where required by law, we will ask for your explicit consent before processing certain types of data, such as for marketing communications or precise geolocation tracking.
• Legal Obligation: Processing is necessary to comply with a legal obligation under federal or state law.

5. Sharing of Your Information With Third Parties

Wings Over does not sell your personal information to third parties for monetary compensation. However, we may share your information with carefully selected third parties under the circumstances described below.

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform certain business functions on our behalf. These service providers are granted access to your personal information only as necessary to perform their contracted services and are contractually prohibited from using your data for any other purpose. Such service providers include:

• Payment processors and fraud detection services
• Cloud hosting and data storage providers
• Website analytics and performance monitoring tools
• Email marketing and customer communications platforms
• Customer support software providers
• Food delivery logistics partners
• Advertising and retargeting networks

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful government request.
• Enforce our Terms of Service or other contractual agreements.
• Protect the rights, property, or safety of Wings Over, our users, or the general public.
• Investigate, prevent, or take action regarding suspected illegal activity, fraud, or threats to personal safety.

5.3 Business Transfers

In the event that Wings Over undergoes a merger, acquisition, asset sale, reorganization, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you by posting a prominent notice on our website or by sending you an email if your personal information becomes subject to a different privacy policy as a result of such a transaction.

5.4 With Your Consent

We may share your personal information with other third parties where you have given us explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

6. Data Security

Wings Over takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security practices include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data, including passwords and payment information, is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need the information to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Firewalls and Monitoring: Our systems are protected by firewalls and we conduct regular security monitoring to detect and respond to threats.
• Payment Security: We use PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Regular Audits: We periodically review and update our security practices to address emerging threats and vulnerabilities.
• Incident Response: In the event of a data breach that is likely to result in harm to your rights or interests, we will notify you and relevant authorities as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring those rights and have established processes to facilitate your exercise of them.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under California law:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom it has been shared.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you over the past twelve (12) months.
• Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (such as information needed to complete a transaction, detect security incidents, or comply with a legal obligation).
• Right to Correction: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To opt out, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information, you have the right to limit its use and disclosure to purposes specifically authorized by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service as a result of your exercising these rights.

7.2 General Privacy Rights (All US Residents)

Regardless of your state of residence, you may have the following rights:

• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected].
• Right to Access and Update Account Information: You may review and update your account details by logging into your account on our website.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.

7.3 How to Submit a Privacy Request

To exercise any of the rights described in this section, please submit your request to us by email at [email protected] with the subject line "Privacy Rights Request." We may need to verify your identity before processing your request to ensure we do not disclose information to unauthorized individuals. You may also designate an authorized agent to submit requests on your behalf, provided that the agent presents written authorization and you verify your identity directly with us.

We will respond to verifiable consumer requests within 45 calendar days. If we require more time (up to an additional 45 days), we will notify you in writing of the reason and the extension period.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, personalize content, and serve targeted advertising. A cookie is a small text file stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, such as enabling you to log in, add items to your cart, and complete an order. You cannot opt out of these cookies without affecting core website functionality.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous statistical data. We use services such as Google Analytics for this purpose.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your language preference, location, and previous orders.
• Advertising and Targeting Cookies: These cookies are used to deliver advertisements relevant to your interests and to measure the effectiveness of our advertising campaigns. They may be set by us or by third-party advertising partners.

8.2 Managing Cookies

You can control or disable cookies through your browser settings. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that if you disable certain cookies, some parts of our website may not function properly. For more detailed information about the cookies we use and how to manage them, please refer to your browser's help documentation or visit www.allaboutcookies.org.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

When personal information is no longer required for the purposes for which it was collected, or when retention is no longer legally required, we will securely delete, anonymize, or destroy that information.

10. Children's Privacy

Wings Over operates a food service platform intended for use by adults who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of eighteen (18). If you are under 18, please do not use our website, create an account, or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately at [email protected] so we can investigate and take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not direct our website or services to minors.

11. International Data Transfers

Wings Over is based in the United States and primarily processes personal information in the United States. However, some of our service providers, technology partners, and infrastructure providers may operate in countries outside the United States. If personal information is transferred to another country, we take steps to ensure that adequate protections are in place to safeguard your information in accordance with applicable law.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you consent to such transfers.

When transferring data internationally, we use safeguards such as:

• Contractual clauses or data processing agreements with third-party service providers that impose data protection obligations consistent with applicable law.
• Transferring data only to countries or entities that provide an adequate level of data protection as determined by applicable regulations.
• Implementing technical and organizational measures to protect data in transit and at rest.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wings Over. This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policy of every website you visit before providing any personal information.

Third-party services we may integrate with include payment gateways, social media platforms, mapping and delivery services, and advertising networks. These third parties have their own independent privacy policies governing the collection and use of your data.

13. Opt-Out of Marketing Communications

We respect your preferences regarding marketing communications. If you no longer wish to receive promotional emails or other marketing messages from Wings Over, you may opt out at any time using any of the following methods:

• Click the "Unsubscribe" or "Opt-Out" link included in any marketing email we send you.
• Send an opt-out request to [email protected] with the subject line "Unsubscribe."
• Log into your account on wingsover-food.click and update your communication preferences in the account settings section.

Please note that even after you opt out of marketing communications, we may still send you transactional or operational messages related to your orders, account activity, or legal notices. These communications are not marketing in nature and cannot be opted out of while you maintain an active account.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. However, you can manage your cookie preferences and limit data collection through your browser settings as described in Section 8 of this policy.

15. How to File a Complaint

We are committed to resolving any concerns you may have about our privacy practices. If you believe we have not handled your personal information appropriately or have violated your privacy rights, we encourage you to contact us in the first instance so that we can address your concerns.

15.1 Contact Us Directly

Please send your complaint or concern to:
Email: [email protected]
Subject Line: Privacy Complaint

We will acknowledge receipt of your complaint within five (5) business days and work to resolve it within thirty (30) calendar days. If more time is needed, we will notify you of the extended timeline and reason.

15.2 Filing a Complaint With a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you may file a complaint with the appropriate government authority. The relevant authorities for U.S. residents include:

• Federal Trade Commission (FTC):
  The FTC enforces federal consumer protection and privacy laws. You may file a complaint online at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA) — for California residents:
  The CPPA enforces the CCPA and CPRA. You may contact the Agency at cppa.ca.gov.
• State Attorney General — for residents of other states:
  Many state attorneys general offices handle consumer privacy complaints. Visit your state's attorney general website for information on how to file a complaint in your jurisdiction.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page and post the updated policy on our website at wingsover-food.click. In the event of material changes, we may also notify you by email (if we have your email address on file) or by displaying a prominent notice on our homepage prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please do not hesitate to reach out to us using the contact details below:

Our privacy team is available to assist you Monday through Friday during regular business hours. We are committed to addressing your inquiries in a timely and professional manner. Your privacy matters to us, and we take every request and concern seriously.

This Privacy Policy was last reviewed and updated on May 9, 2026. It supersedes all previous versions of Wings Over's Privacy Policy.